Fulfillment/Shipping Policy
Effective Date: 8/26/2018
Thank you for shopping with EM's Iron Works. This Fulfillment and Shipping Policy outlines how we handle your orders, including processing times, shipping methods, and delivery estimates. By placing an order with us, you agree to the terms outlined below.
1. Order Processing Time
- Processing Time: Orders are typically processed within [1-3] business days from the date of purchase. Processing time may vary depending on order volume, product availability, and other factors.
- Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details and tracking information (if applicable).
2. Shipping Methods and Rates
- Shipping Methods: We offer various shipping methods including Standard Shipping, Expedited Shipping, and Next-Day Delivery. Shipping methods and rates are available during checkout and may vary based on your location and order size.
- Shipping Rates: Shipping costs are calculated based on the weight and dimensions of your order and the shipping destination. The applicable shipping rate will be displayed at checkout.
3. Delivery Estimates
- Standard Shipping: Delivery times for standard shipping generally range from [5-7] business days, depending on your location.
- Expedited Shipping: Expedited shipping typically delivers within [2-3] business days.
- Next-Day Delivery: Orders placed with next-day delivery will arrive the following business day, provided the order is placed before 10:59 AM and is within the delivery area.
- Note: Delivery estimates are not guaranteed and may be affected by factors such as weather conditions, carrier delays, or other unforeseen circumstances.
4. Order Tracking
- Tracking Information: Once your order has been shipped, you will receive an email with tracking information so you can monitor the status of your shipment. You can also track your order by logging into your account on our website.
5. Shipping Restrictions
- International Shipping: At this time, we do not offer international shipping. If international shipping is available, additional fees and longer delivery times may apply.
- P.O. Box Addresses: We do not ship to P.O. Box addresses. Please provide a physical address for delivery.
- Restricted Areas: We may have restrictions on shipping to certain areas due to carrier limitations or other reasons. If your address falls into a restricted area, we will contact you to arrange an alternative shipping method.
6. Order Changes and Cancellations
- Order Changes: Once an order is placed, we may not be able to make changes or modifications. Please review your order carefully before completing the purchase.
- Order Cancellations: Orders may be canceled within 1 hour of placement. After this period, cancellations may not be possible. Please contact us immediately if you need to cancel your order.
7. Missing or Damaged Orders
- Missing Orders: If you have not received your order within the estimated delivery time, please contact us at Support@emsironworks.com with your order number so we can assist in locating your package.
- Damaged Orders: If your order arrives damaged, please contact us within 7 days of receipt with photos of the damage and your order number. We will work with you to resolve the issue, which may include a replacement or refund.
8. Returns and Exchanges
- Returns: Our return policy is outlined in our Return Policy. Please review it for information on how to return items and obtain a refund or exchange.
- Exchanges: If you need to exchange an item, please follow the instructions in our Return Policy or contact our customer service for assistance.
9. Customer Service
If you have any questions or concerns about our Fulfillment and Shipping Policy, please contact our customer service team:
- Email: Support@emsironworks.com
- Phone: 📞 (626) 869 - 7379
- Mailing Address: 15232 Arrow Hwy Ste C.
Baldwin Park, CA. 91706
10. Policy Updates
We may update this Fulfillment and Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.